L1
L1 · Semantic Triage
Intercepts user issues directly in Slack/Teams and understands business intent instantly.
Autonomous Support · L1–L3
Resolve Enterprise Incidents in 60 Seconds, Not 12 Days.
Eliminate the IT support queue. Jataka acts as your autonomous L1 triage, L2 diagnostician, and L3 engineer—delivering tested, ready-to-deploy patches directly to your IT managers.
Slack · Live triage
@sales-ops
Opportunity save is failing for EMEA reps — Status won't stick.
Jataka
Intent captured. Diagnosing validation rule + Flow path… patch ready for approval.
Fix · Real-time
+ ValidationRule.Opportunity_EMEA_Status
formula: ISPICKVAL(StageName, "Closed Won")
+ Flow.Opportunity_AfterSave · entry criteria fixed
Sandbox test · PASSED · video attached
Awaiting 1-click manager approval
The traditional escalation funnel is broken.
90% of Mean Time to Resolution (MTTR) is wasted in queues, log reading, and guessing the blast radius of a fix.
How Jataka fixes it.
L2
L2 · Causal Diagnostics
Runs live read-only queries against your staging org to mathematically prove the root cause. No guessing.
L3
L3 · Autonomous Engineering
Generates an AST-perfect code patch, tests it in an isolated sandbox, and routes it for 1-click human approval.
From ticket to tested patch.
Jataka collapses the escalation funnel into one autonomous loop—triage, prove, patch, and approve—so IT managers ship fixes in minutes instead of days.
Related capabilities.
See autonomous support on your org.
Watch Jataka triage, diagnose, and patch a real incident under NDA.